Youdao Ads Privacy Policy
Update Date: Dec. 21.2022
Effective Date: Dec. 21.2022
Youdao (Hong Kong) Limited and its affiliates (collectively “Youdao” or “we”) have always solemnly promised to protect the privacy of users who use Youdao’s products and service (collectively “Youdao Service”) (collectively “User” or “you”). When you use Youdao Service, We may collect and use your personal data. The protection of your personal data is of great importance to Youdao.
This privacy policy (the “Privacy Policy”) therefore intends to inform you about how Youdao, acting as data controller, collects and processes your personal data that you submit or disclose to us. We may also act as data processor when we process your personal data received or obtained through third-parties.
【Highlight Hint】We encourage you to read this Privacy Policy carefully (especially the contents highlighted in bold or in capital letters) before using the Service to make the appropriate choice. If you do not wish your personal data to be used by us as set out in this Privacy Policy, please do not register, log in, visit or use the Service, and do not provide us with your personal data. Please note that in such a case, we may not be able to provide you with our services, you may not have access to and/or be able to use some features of the Website, and your customer experience may be impacted, then you should immediately stop accessing/using the Services. When you agree to all terms and conditions hereof Privacy Policy, you agree that we will deal with your personal information in accordance with Privacy Policy.
If you are under the age of 18, you are advised to read these Terms and <Minors’ Personal Information Protection Rules and Instructions for Guardians > accompanied by your guardian and you are not allowed to use the Services unless your guardian has agreed to your use of Youdao Service, these Terms and <Minors’ Personal Information Protection Rules and Instructions for Guardians > .
This Policy will help you understand the following:
I. Personal Data that We May Collect
II. How Will We Collect and Use Personal Information
III. How Will We Share, Transfer or Disclose the Information
IV. How Will We Keep, Save and Protect the Information
V. How to Manage Your Information
VI. Service Provided by Third Parties
VII. Protection of Minors
VIII. Notice and Amendment
IX. Application of Law and Jurisdiction
I. Personal Data that We may Collect
When you use the Youdao services, we may collect and process information that may be directly or indirectly related to your personal identity. In both instances, such information may constitute personal data subject to Privacy Policy.
(I) Information not directly related to your personal identity:
When you use Youdao Service, we may collect and process information such as the user’s source route, access sequence and so on, such as record the source route and browser software of each User who uses Youdao Service.
(II) Information related to your personal identity:
When you use Youdao Service , we may collect and process or request you to provide information related to personal identity, such as personal identification; date of birth, place of birth, gender, personal phone number; online identification information (including system account, IP address, email address, and password and answers to password protection of the foregoing); personal property information (including dealing records, balances, and bank card information); communication information; personal online records and log information (including website browsing records, software usage records, click records, and operation logs); device information (including device model, device MAC address, operating system type and device settings); location information (including positioning information)；personal tags; content tags; offer quotes, Social Media information; Social Media information; Company information (including but not limited to company name, company size, country/region, industry, contact name, contact job title, contact number); Promote products and websites; Information filled in the needs questionnaire, etc.
Please note that if you upload or post information in public areas that are visible to other users in Youdao Service and you disclose your personal information in response to information uploaded or posted by others, such information may be collected and used by others. When you find that Youdao users improperly collect or use information from you or others, please contact ads.youdao@service.netease.com.
II. How will We Collect and Use the Information
(I) We will collect and obtain your information through the following ways:
1. Information provided by you. For example:
(1) information provided by you when you register an account for Youdao Service or use Youdao
Service;
(2) sharing information provided by you to other parties through Youdao Service,
and
information saved when you use Youdao Service.
2. Your information shared by other parties. Also sharing information about you provided by other parties when they use Youdao Service. For example, for Influencer users, if you choose to bind your social media account (such as Google, YouTube, Instagram, Twitter, Twitch) and authorize us to read the information about your social media account, we may read and collect your username and avatar of your social media account, store it on our servers, and display it on the social media information page and the registration page of our platform. If you wish to withdraw your authorization, you can achieve it by contacting us pursuant to the means explained in Section X below. We do not share your other social media platform information with any third party.
For data we received from Google and YouTube, we will collect, use, store and share it as follows, and we will abide by the data privacy protection policies of Google and YouTube as well.
|
Data Type |
Data Collection |
Data Usage |
Data storage |
Data Sharing |
|
Avatar Image |
YouTube Data API v3/auth/youtube.readonly scope. |
Your YouTube avatar will be displayed on your Youdao Ads- Social Media page for your convenience to confirm your account information. |
We will store the most recently authorized avatar image. Once you update the authorization information, we will delete the avatar image of your last authorization. After deauthorization, you can also contact us to permanently delete the last stored avatar image. |
We will not share your avatar image with any third parties. |
|
Username |
If you authorize us to view your YouTube account when binding your YouTube account, we will obtain your username through the YouTube Data API v3/auth/youtube.readonly scope. |
Your YouTube username will be displayed on your registration interface (if you have chosen to bind and authorize the YouTube data) and on the Youdao Ads- Social Media page for your convenience to confirm your account information. |
We will store the most recently authorized username. Once you update your authorization information, we will delete the username of your last authorization. After deauthorization, you can also contact us to permanently delete the last stored username. |
We will not share your username with any third parties. |
More information about Google and YouTube: _
-Google Privacy Policy: https://policies.google.com/privacy
-YouTube API Services Policy: https://developers.google.com/youtube/terms/developer-policies#definition-youtube-api-services
3. Your information obtained by us. The information collected, summarized and recorded by us when you use Youdao Service, such as log information, location information and device information.
(II) COOKIES, log archives and WEB BEACON
We or our third party partners may obtain and use your information through COOKIES and WEB BEACON and save this information as log information.
By using COOKIES, we provide users with a simple and easy-to-use personalized web experience. A COOKIES is a small amount of data that is sent from a web server to your browser and stored on your computer's hard drive. We use COOKIES to allow its users to benefit. For example, to make the login process of the Youdao virtual community faster, you can choose to save the username in a COOKIES. This will make it easier and faster to login into Youdao Service next time. COOKIES can help us to determine the webpages and content you are connected to, time you spend on certain Youdao Service and the Youdao service you have chosen.
COOKIES enables us to serve you better and faster, and to make your experience on Youdao Service more personal. However, you should be able to control whether and how COOKIES is accepted by your browser. Please check the documentation attached to your browser for more information on this.
We or our third party partners may collect and use your information through COOKIES and WEB BEACON, and store such information.
We use our own COOKIES and WEB BEACON for the following purposes:
(1) Remember your identity. For example: COOKIES and WEB BEACON help us identify you as our registered user, or save your preferences or other information provided by you to us.
(2) Analyze your use of our services. We can use COOKIES and WEB BEACON to understand for which activities you use Youdao Service, or which services or service is the most popular, We may request your consent prior to using COOKIES and WEB BEACONS for these purpose.
(3) Advertising optimization. COOKIES and WEB BEACON help us to provide you with advertisements related to you based on your information instead of general advertising.
While we use COOKIES and WEB BEACON for the foregoing purposes, we may summarize and provide the information collected through COOKIES and WEB BEACON to advertisers and other partners to analyze how you and other users use Youdao Service and for advertising services.
You can also reject or manage COOKIES or WEB BEACON through the browser (if you access Youdao Services via a browser) or user selection mechanism. However, please note that if you disable COOKIES or WEB BEACON, we may not be able to provide you with the best service experience, and some services may not work properly. At the same time, you will still receive ads, but the relevance of these ads to you will decrease.
The following links provide instructions for managing cookie settings of commonly used browsers:
• Chrome
• Safari
In addition, if you do not want Google Analytics to be used in your browser, you can
• disable the Google Analytics browser add-on at https://tools.google.com/dlpage/gaoptout; and/or
• opt-out through the Network Advertising initiative consumer opt-out system accessible at the following link: http://optout.networkadvertising.org/#!/.
In addition, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers.
Moreover, you can use another online service enabling you to manage the advertisement cookies placed on your devices: http://www.youronlinechoices.com/.
(III) We will collect and use your information for the following purposes:
1. help you to complete the registration
In order for us to provide services for you and/or to perform contract with you, you need to provide basic registration information, including email address, and create your username and password. In addition, for MCN Agent users, you may also need to provide your company's information, including company name, country/region, contact phone number/IM; For advertiser users, you may also need to provide your company information, including company name, country/region, company size, industry, company account contact information (contact name, job title, phone number) and filled questionnaire in order to verify your identity and understand your needs for future business. Your personal data is therefore processed for these purposes in order to provide you with and perform the services based on your engagement with us. Without this personal data, we are not able to provide you with our services.
2. provide goods or services to you
The information we collect and use is necessary to provide you with Youdao Service. In case lack of relevant information, we will not be able to provide you with the core content of Youdao Service, such as:
(1) In relation to some service projects, in order to facilitate the delivery goods or services to you, you may need to provide the consignee’s personal identification information, name, shipping address, postal code, consignee, contact telephone number, payment status and other information. If you refuse to provide such information, we will not be able to complete the relevant delivery service. If you order goods or services for others through Youdao Service, you need to provide the aforementioned information of the actual orderer. Before providing us with the aforementioned information of the actual orderer, you need to make sure that you have obtained their authorized consent.
(2) In order to display the order information of your account, we may collect the order information generated during your use of Youdao Service to show you and facilitate your order management;
(3) When you contact us, we may store information such as your communication/call history and conversation or the contact information you left behind in order to contact you or help you solve problems, or to document the solutions and results of the related issues.
(4) In order to confirm the transaction status and provide after-sales and dispute resolution services for you, we may collect your transactions, payment, and logistics information related to the progress of the transactions through your transaction objects, payment agents, and logistics companies selected based on such transactions, or we will share your transaction information with the above service providers.
(5) To protect your identity, we may request you to bind your third-party platform account to prevent your identity from being replaced, faked, etc. We may read and store your profile picture, ID, fans profiles, etc. on the third-party platform that you bound under your authorization, so that advertisers who need relevant candidate are better able to find you and collaborate.
(6) To help you match orders that are more suitable for you, we may request you to provide your personal tags, content tags and your expected order quotes for different types of collaborations.
Your personal data is therefore processed for these purposes in order to provide you with and perform the services based on your engagement with us. This personal data may also be processed in order to safeguard your legitimate interests of obtaining pertinent information and other related data regarding your services and orders obtained from Youdao.
3. Push notifications to you
(1) Show and push products or services for you. We may use your information, your browsing and search records, device information, location information, order information to extract your browsing, search preferences, behavioral habits and so on, and based on feature tags, use emails, text messages or other methods to send marketing information, provide or promote our or third parties’ following goods and services to you:
Our goods and services, including: payment service, internet search service, applications software and service, data management software and service, e-commerce, information and communications software and services ("Internet services"); and
Third party goods and services, including: internet services, financial services, points and rewards programs, and other goods and services we believe may be related to you.
(2) Send notices to you. We may send you notices related to the service when necessary (for example when we suspend a single service, change, or stop providing a single service due to system maintenance).
If you do not wish to continue to receive messages we have pushed, you may request us to stop the push. For example: According to the email unsubscribe guidelines, you may request us stop sending promotional email messages. However, except when we send messages according to the provisions of the law or the service agreement of individual services.
4. Provide you with security
To ensure the authenticity of your identity and provide you with better security, you can provide us with sensitive personal information such as identification and other information to complete real-name authentication.
In addition to authentication, we may use your information for customer service, security precautions, fraud monitoring, archiving and backup purposes to ensure the security of the services provided by us to you; we may use or integrate your information collected by us, and our partners obtain the information authorized by you or legally shared information to comprehensively determine your account and transaction risk, conduct identity verification, detect and prevent security incidents, and take necessary records, audits, analysis and disposal actions according to the law.
This personal data is therefore processed for these purposes in order to safeguard your legitimate interests of ensuring the security of your connection and your personal data while you are obtaining information and services from Youdao.
5. Improve our services
We may use the information collected through a certain Youdao Service for our other services. For example, your information collected when you use one of Youdao Service may be used in another Youdao Service to provide you with specific content or to show you information that is relevant to you, but not universally pushed; we may ask you to participate in surveys about Youdao Service to help us improve existing services or design new services; at the same time, we may use your information for software updates.
This personal data is therefore processed for these purposes in order to safeguard our legitimate interests of improving our services in this way.
6. Other use of anonymous information
You understand and agree that, in certain instances, upon the collection of your information, we will de-identify and fully anonymize the data through technical means, so that it no longer constitutes personal data directly or indirectly related to an individual, such as you. The de-identified information will not identify you or be related to you. In such case, we have the right use such de-identified information to analyze and commercialize the user database.
If we use your information for other purposes not specified in this Privacy Policy, we will ask for your consent in advance.
7. Exceptions to get authorization
According to relevant laws and regulations, collecting your information under the following circumstances does not need to get your authorization:
(2) directly related to national security and national defense security;
(3) directly related to public security, public health or major public interests;
(4) directly related to criminal investigation, prosecution, trial and execution of judgment;
(5) in order to protect the life, property and other major legal rights of the personal information subject or other individuals, but it is difficult to obtain the authorization and consent of the person;
(6) the personal information involved is disclosed to the public by the subject of personal information;
(7) necessary for signing and performing the contract as required by the subject of personal information;
(9) necessary to maintain the safe and stable operation of the products or services provided, such as finding and disposing of faults of the products or services.
III. How Will We Share, Transfer or Disclose the Information
(I) Share
You agree that we share your personal information with our affiliates or related legal entities, and some business partners that we cooperate with (collectively referred to as "information recipients") in accordance with this Policy.
We will actively help you understand the storage and use of personal information by the information recipient, as well as your rights to access, correct, delete, and cancel your account.
Except for the following circumstances, without your consent, we will not share your personal information with any third party other than the information recipient:
1. Provide you with our services. We may share your information with our partners and other third parties in order to achieve the core functions you need or to provide the services you need, such as to provide Advertiser and Influencer with corresponding order information;
2. Maintain and improve our services. We may share your information with our partners and other third parties to help us provide you with more targeted and improved services, such as communication service providers that send emails or push notifications on our behalf;
3. To achieve the purposes described in Section II “How will we collect and use the information” of this Privacy Policy;
4. perform our obligations under this Privacy Policy or other agreements entered into between you and us and exercise our rights;
5. share with third parties including the partners who entrusts us to promote, but we will only provide such third parties with the information relating to the coverage and effectiveness of the promotion, not any information which will identify you, such as name, telephone number or email address; or we will summarize these information so that it will not identify you personally. For example, We may display your personal tags and content tags to third parties so that you can reach a more suitable collaboration; we can notify such third parties how many people viewed their promotional information or purchased their goods after viewing such information, or provide them with statistical information that could not identify personal identity and help them understand their audiences or customers.
6. To the extent permitted by laws and regulations, in order to comply with the law, protect us and our affiliates or partners, you or other Youdao users or the public interest, property or safety from harm, such as to prevent fraud and other illegal activities and reduce credit risk, we may exchange information with other companies and organizations. However, this does not include information sold, rented, shared, or otherwise disclosed for profit making in violation of the commitments made in this Privacy Policy.
7. to help you deal with your disputes or controversy with others upon your legitimate request;
8. provide your information in response to the legitimate requests of your guardian;
9. provide according to the service agreement signed with you (including the online signed electronic agreement and the corresponding platform rules) or other legal documents;
10. provide based on academic research;
11. provide based on the social and public interests that are in conformity with laws and regulations.
We will only share your information for legitimate, justifiable, necessary, specific, and explicit purposes. For companies, organizations, and individuals with whom we share the information, we will sign strict confidentiality agreements with them and ask them to process information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures.
(II) Transfer
1. As with the continuous development of our business, we may conduct mergers, acquisitions, asset transfers or similar transactions, and your information may be transferred as part of such transactions. We will ask new companies and organizations that hold your information to continue to be bound by this Privacy Policy. Otherwise, we will ask the company and organization to ask you for authorization again.
2. With your explicit consent, we will transfer your information to other parties.
(III) Disclosure
We will disclose your information only under the following conditions and in compliance with industry-standard security measures:
1. disclose your designated information in the manner to which you explicitly agree according to your needs;
2. Where it is necessary to provide your information in accordance with the requirements of laws and regulations, mandatory administrative enforcement or judicial requirements, we may disclose your information in accordance with the type of information requested and the manner of disclosure. In compliance with laws and regulations, when we receive the above request for disclosure of information, we will require the recipient to show corresponding legal documents, such as subpoenas or investigation letters. We firmly believe that the information required to be provided by us should be as transparent as possible to the extent permitted by law. We have carefully reviewed all requests to ensure that they are legally valid and are limited to the data that law enforcement agencies have obtained for their specific legal purposes.
(IV) Under the following circumstances, sharing, transferring, and disclosing your personal information does not require your prior authorization and consent:
(1) related to the fullfillment of the obligations prescribed by laws and regulations by the personal information controller;
(2) directly related to national security and national defense security;
(3) directly related to public security, public health or major public interests;
(4) directly related to criminal investigation, prosecution, trial and execution of judgment;
(5) in order to protect the life, property and other major legal rights of the personal information subject or other individuals, but it is difficult to obtain the authorization and consent of the person;
(6) the personal information involved is disclosed to the public by the subject of personal information;
(7) collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
According to laws and regulations, sharing and transferring personal information that has been de-identified, and ensuring that the information recipient cannot restore and re-identify the subject of personal information does not belong to the external sharing, transfer, and public disclosure of personal information. Storage and processing that information will not need to notify you separately and obtain your consent.
IV. How Will We Keep, Save and Protect the Information
(I) We retain your information only during the period required by the purposes described in this Privacy Policy and within the time limits required by laws and regulations. Youdao’s criteria for judging the aforementioned period include:
1. Completing the transaction objectives related to you, maintaining the corresponding transaction and business records, and responding to your possible inquiries or complaints;
2. Ensuring the safety and quality of the services provided by the Platform;
3. If you agree to a longer retention period;
4. If there are other special provisions on the retention period.
After your personal information exceeds the retention period, Youdao will delete your personal data or anonymize it as required by applicable laws (if you are under 18, Youdao will process your personal information in accordance with relevant laws and regulations after your personal information exceeds the retention period). If it is impossible to delete it according to relevant requirements due to special circumstances, Youdao will explain this part to you.
If we terminate our services or operations, we will stop collecting your personal information in a timely manner, notify you in advance in accordance with relevant laws and regulations, and delete or anonymize your personal data after we terminate our services or operations, unless otherwise provided by laws, regulations or regulatory authorities.
(II) The information we collect and generate through our Services may be stored and processed within the territory of PRC or in any other country/region where Youdao (Hong Kong) Limited, its affiliates and/or service provider maintains facilitates. If you are located in the EU or any jurisdiction where the laws governing data collection and use may differ from those in PRC, please note that we may transfer information, including personal information, to countries, regions and jurisdictions where there is no same data protection as your jurisdiction. Nevertheless, we will take all steps reasonably necessary to ensure the secure processing of any personal data in accordance with this Privacy Policy. Such transfers are carried out in accordance with appropriate safeguards. In these cases, we will ensure that your personal information is adequately protected in accordance with this Policy as well as laws and regulations.
We will take the following measures to protect your information:
1.Data Security Technology Measures
We will adopt industry-standard security protection measures, including the establishment of reasonable system specifications and security technologies to prevent unauthorized access and modification to your information, avoid the damage or loss of data. Web services use a variety of encryption technologies. For example, in some services, we will use encryption technology (such as SSL) to protect your information, adopt encryption technology to encrypted storing your information, and isolate via isolation technology. In the use of information, such as information display, information-related computing, we will use a variety of data desensitization technologies to enhance the security of information in use, and use strict data access control and multiple identity authentication technologies to protect the date from being used illegally.
2. Other Security Measures Adopted by Us to Protect the Information
We manage and regulate the storage and use of information by establishing a data classification hierarchy, data security management rules, and data security development regulations.
We conduct comprehensive data security control through information access confidentiality agreements, monitoring and auditing mechanisms.
Strengthen security awareness. We also hold security and privacy protection training courses to strengthen employees’ awareness of the importance of protecting information.
3.We only allow Youdao employees and partners who need to know the information to access to your information, and set strict access control and monitoring mechanisms for this purpose. We also require that all personnel who may have access to your information perform the corresponding confidentiality obligations. Failure to perform these obligations may result in legal liability or suspension of cooperation with Youdao.
4.We will take all reasonably practicable steps to ensure that no unrelated information is collected.
5.The internet is not an absolutely secure environment, and the methods used to communicate with other users, such as e-mail, instant messaging, social software or other service software, cannot be determined to be fully encrypted. We recommend that you use complicated passwords when using such kinds of tools and carefully protect your Information security.
6. The internet environment is not 100% secure, and we will do our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or management protective facilities are destroyed, resulting in unauthorized access to information, public disclosure, alteration, or destruction, and your legitimate rights and interests are damaged, we will assume corresponding legal liabilities.
7. Dealing with Security Incidents
When communicating with third parties or purchasing goods and services through Youdao Service, you will inevitably disclose your information to the counterparty or potential counterparties, such as contact information or postal address. Please protect your information and provide it to others only when necessary.
In order to cope with possible risks such as information disclosure, damage and loss, we have formulated a number of systems to clarify the classification and grading standards for security incidents and security vulnerabilities and the corresponding processing procedures. We also set up a specific emergency response team for security incidents. According to the requirements of the security incident handling regulations, we will initiate security preplans for different security incidents, conduct stop loss, analysis, positioning, formulate remedial measures, and trace and crack with relevant departments jointly.
Upon the occurrence of unfortunate information security incidents, we will promptly inform you in accordance with the requirements of laws and regulations: the basic information and possible impact of security incidents, the measures we have taken or will take, and recommendations on your own precautions and risk reduction, remedial measures for you and so on. At the same time, we will promptly inform you of the incident-related situation by email, letter, telephone, push notification, etc. When it is difficult to notify the information subject one by one, we will issue a notice in a reasonable and effective manner. Meanwhile, we will also voluntarily report the disposal of information security incidents in accordance with regulatory requirements.
Please understand that due to technical limitations and risk prevention limits, even if we have strengthened our security measures as much as possible, we cannot always guarantee 100% security of the information. You need to understand that the system and communication network used by you to access to Youdao Service may have problems due to circumstances beyond our control.
V. How to Manage Your Information
We encourage you to access, correct or delete your information to make it correct, more accurate and effective. You can access your information through Youdao Service, and complete by yourself or request us to modify, supplement or delete with the instructions below. We will use appropriate technical methods to ensure you can access, update, correct and delete your own information or other information provided when using Youdao Service as much as possible. Please understand that your decision to correct, delete, withdraw authorization or discontinue the use of Youdao Services does not affect the processing of personal information that we have previously conducted based on your authorization.
For your information collected through COOKIES and WEB BEACON, we also explain the selection mechanism provided to you in Section II “COOKIES, log archives and WEB BEACON”of this Privacy Policy.
In case you have any question or request to access, correct, and delete your data, you can contact us pursuant to the means explained in Section X below.
(I) Access your personal information
- Account personal information: If you want to access the basic personal information in your account (including profile picture, nickname, brief introduction, contact information, bank information), you can log in to the web account to access it through "Personal Information".
- Order personal information: You can check the status of all your orders through "My Orders".
(II) Correct your personal information
If you want to correct the basic personal information in your account (including profile picture, nickname, brief introduction, contact information, bank information), you can log in to the web account to modify it through "Personal Information-Basic Information."
(III) Delete your personal information
You can delete some parts of your personal information through the methods listed in "(I) Access your personal information". When you delete your personal information, we may require you to verify your identity to protect the security of your personal information.
In the following situations, you can request us to delete personal information:
(1) If our handling of personal information violates laws and regulations;
(2) If we collect and use your personal information without your authorization;
(3) If our handling of personal information seriously violates the agreement with you;
(4) If we no longer provide you with Youdao services.
(IV) Publish and Share
Many of our service allow you to share your information not only with your social network, but also with all users who use such service, such as information uploaded or posted by you on Youdao Service, your response to the information uploaded or posted by others, your personal information uploaded or published via email or in the public area which is available to non-specific users in Youdao Service, and also the location data and log information related to such information. As long as you do not delete the information you published or shared, such information may remain in the public domain; even if you delete the shared information, such information still may be cached, copied or saved independently by other users or third parties who are not under our control, or be kept in the public domain by other users or such third parties. If you publish or share information through the above channels, which results in the disclosure of your information, we will not be liable for the same. Therefore, we remind you and ask you to carefully consider whether to publish or share your information through the above channels.
(V) Cancellation
If you no longer use Youdao Service, in accordance with this Service Agreement and relevant laws and regulations, you can contact us pursuant to the means explained in Section X “How to Contact Us”. Normally, we will cancel your account within 15 working days, at which time we will stop providing Youdao Service for you. After your account is cancelled or deleted, all service information and data related to Youdao Service will be deleted or anonymized, except you haven’t fulfilled your contractual obligations or as otherwise provided by laws and regulations.
(VI) Change the Scope of your Consent
Some information is required to use Youdao Service, but the provision of most other information is on your decision or consent. Where the processing of personal data is based on your consent, you can always select whether or not to disclose the information. You may withdraw your consent by contacting us pursuant to the means explained in Section X below. Normally, we will respond within 15 working days.
After you withdraw your authorization, we are unable to continue to provide you with the service corresponding to the withdrawal of the consent, and will not process your corresponding information. However, your decision to withdraw your consent will not affect the information processing previously based on your consent.
(VII) Tips for Sensitive Information
Certain information may be considered being sensitive information because of its particularity, such as your bank information, withdrawal record, virtual property information, system account, email address and related password, telephone number, web browsing history, location information, information of minors, etc.
Please note the content and information provided, uploaded or posted by you on Youdao Service (such as personal information or third-party account information) may reveal your sensitive information. You need to carefully consider whether to use Youdao Service to disclose your sensitive information. When you do so, we will understand that you give your explicit consent to Youdao to process such sensitive information.
Please be cautious and pay attention to your personal sensitive information, you agree that your sensitive information will be treated in accordance with the purposes and manner described in this Privacy Policy.
(VIII) Respond to your above requests
To ensure safety, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request. For your reasonable request, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the circumstances. We may reject requests which are unreasonably repeated, requiring too many technical means (for example, the need to develop new systems or fundamentally change existing practices), bringing risks to the legitimate rights and interests of others or are very impractical (for example, involving information stored on backup tapes).
In the following situations, we may not be able to respond to your request:
(1) related to our fulfillment of the obligations provided by laws and regulations;
(2) directly related to national security or national defense security;
(3) directly related to public safety, public health, and major public interests;
(4) directly related to criminal investigation, prosecution, trial, and enforcement of judgments;
(5) we have sufficient evidence to show that you have subjective malice or abuse of rights;
(6) to protect your or other individuals’ life, property and other major legal rights and interests but is difficult to obtain the consent of the person;
(7) responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
(8) involving trade secrets.
* If you are located in the European Union, pursuant to applicable data privacy laws in EU, you have the following rights with respect to your personal data:
1. The right to know. You have the right to understand how we will collect and process your personal data and how you can manage your personal data by reading this Policy and related rules.
2. The right to request a copy of your personal data. You have the right to request a copy of your personal data from us and we will provide you with your requested personal data no more than one month (or two months in complex cases) after receipt of the request. If we fail to meet such requirements, we will notify you why we failed to provide your personal data within one month from the date of receipt of the request.
3. The right to access. You have the right to access your personal data and confirm whether your personal data is being processed.
4. The right to correct. You have the right to correct your personal data if you believe that it is incorrect or incomplete.
5. The right to delete. You have the right to request us to delete your personal information we previously stored and/or data provided by third parties under certain conditions, such as when that personal information is no longer needed for the purpose for which it was collected or processed.
6. The right to restrict processing. Under certain conditions, you have the right to request us to restrict processing your personal data for a period of time so that we can verify the accuracy of such personal data, such as when you question the accuracy of your personal data.
7. The right to data portability. The right to data portability allows you to move, copy, or transfer your personal data from one entity to another, under certain conditions.
8. The right to object to processing. You have the right to object to our processing of your personal data, including data processing, data portraits. etc. for legitimate interests and direct marketing purposes. You may choose whether to provide us with your personal information and bind your social media platform or not.
If you wish to exercise one of these rights, you may contact us in accordance with the procedures set out in this Policy or the contact information described in Section X “How to Contact Us” . You also have the right to file a complaint with your local data protection authority if you believe that our processing of your personal information violates applicable laws.
VI. Service Provided by Third Parties
Youdao Service may link to the social media or other services provided by third parties (including websites or other forms of services), including:
(1) You may use “share” button to share some content with Youdao Service, or you can use a third-party service to log into Youdao Service. These features may collect your information (including your profile picture, ID, fans data, fans portraits, log information, etc.), and may put COOKIES on your computer to properly operate the above features;
(2) we provide you with links through advertisements or other means of our service to enable you access to the services or websites of third parties; and
(3) other circumstances of accessing to the services of third parties.
For the purposes stated in this Policy, we may access SDKs or other similar applications provided by third-party service providers and share some of your information collected by us in accordance with this Policy with such third-party service providers, in order to provide better customer service and user experience. At present, the third-party service providers we access mainly include the following types:
- Used for payment related services, including order payment, transaction behavior verification, income settlement, payment information summary and statistics, etc.;
- Used for third-party authorization services, including third-party account login, sharing relevant content to third-party products, etc.;
Some third-party SDKs or similar applications accessed by us may collect your personal information. If you use such services provided by third parties in our services, you agree that your information may be directly collected and processed by them. We will evaluate the legality, legitimacy and necessity of collecting personal information by such third-party services, and require such third parties to take measures to protect your personal information and strictly abide by relevant laws, regulations and regulatory requirements.
If you're an Advertiser user, we do not share your information with any third party.
If you are an Influencer user or MCN Agent user, you can click on <Third-party Information Sharing Checklist>, understand the basic situation of our main access third-party, each individual service may have different access to third-party. If you want to know the details of the specific individual service access to the third-party, please go to the corresponding service page and check the specific terms and related pages of our individual services. You may also withdraw your authorization by contacting us pursuant to the means explained in Section X below. Normally, we will respond within 15 business days.
The services described above are operated by the relevant third parties.
Your use of such third party services (including any information you provide to such third parties) must comply with the third party's own Terms of Service and personal Information Protection Statement (not this Policy), which you must read carefully. We will only share your information for legitimate, necessary and specific purposes. We will require them to fulfill their confidentiality obligations and take appropriate security measures.
VII. Protection of Minors
We recommend that any minor who participates in online activity should obtain prior consent from parents or his/her legal guardian (“Guardian”). We will protect information about minors in accordance with relevant national laws and regulations.
We encourage parents or Guardians guide the minors to use Youdao Service. We recommend minors encourage their parents or Guardians to read this Privacy Policy and advise minors to seek parental or Guardian’s consent and guidance before submitting information.
Where the processing of personal data of an under-18 minor is based on the legal basis of “consent”, an under-18 minor must not use Youdao Service for any purpose without first obtaining Guardian’s consent to this Privacy Policy. We do not knowingly process personal data from any under-18 minor without such consent. If you believe we have any personal data from any under-18 minor under your guardianship, please contact us via the contact information set forth in Section X, we will promptly investigate (and remove, if applicable) such Personal Information.
If you are an Advertiser user or MCN Agent user, you must be an adult to register on behalf of the Company and use our Services.
VIII. Notice and Amendment
We may revise the terms of this Privacy Policy in due course, and such modifications form part of this Privacy Policy. For major changes, we will provide more noticeable notices, If you do not agree to these changes, you may choose to stop using Youdao Service. In such case, if you continue to use Youdao Service, you agree to be bound by this Privacy Policy as revised.
We encourage you to review our Privacy Policy each time you use Youdao Service.
We may publish service-related announcements when necessary (for example, when we suspend certain service due to system maintenance). You may not be able to cancel these announcements that are related to the service and that are not in the nature of promotion.
Finally, you must be obligated to keep your account and password confidential. In any case, please take care of such information safely.
IX. Application of Law and Jurisdiction
The terms of this Policy shall be governed by the laws of the People’s Republic of China, without regard to principles of conflict of laws. Any dispute arising from or in connection with this Policy, if no agreement could be reached by the Parties through friendly negotiation, it shall be submitted to China International Economic and Trade Arbitration Commission (“CIETAC”) for arbitration in accordance with its rules for the time being in force. The seat shall be Beijing and the tribunal shall consist of three arbitrators. The arbitral award shall be final and binding on the parties.
X. How to Contact Us
Our contact address is: NetEase Building, No.7, West Zone of Zhongguancun Software Park, No. 10 XibeiWangdong Road, Haidian District, Beijing, China.
We will protect your personal information in accordance with this Policy. We have established a dedicated department for personal information protection, if you have any complaints or reports about the security of online information, or if you have any questions, comments or suggestions about this Privacy Policy and matters regarding your information, and any questions regarding this statement or Youdao's privacy practices, please contact us. The phone number is: 4006789163. The email address is ads.youdao@service.netease.com.
Under normal circumstances, we will reply within 15 days from the date of receiving your questions, comments or suggestions.